What You'll Find in These Questions
We built this FAQ around what people actually ask — not a wall of legal text. The questions here cover the full account journey: opening and verifying your account, funding it through PayPal, Venmo, or a Play+ prepaid card, and getting your money back out. If your question is about why a PayPal transfer is pending, how identity verification works, or whether
your state is eligible, you'll find a direct answer below. We've also included how to reach live chat when a question falls outside this list. Players in New York and Charlotte have asked us these exact questions — so the answers are written for a US audience, not a generic global one. Every answer reflects how the platform actually operates, not how
we wish it did.
- PayPal
- Venmo
- Play+ Prepaid
- Live Chat
- Identity Verification